At Cappagh Browne Utilities we pride ourselves on providing a quality job, first time, every time and we continuously strive to deliver a quality service across the full range of activities we undertake.

Our vision is to be recognised as the leading utility contracting service partner in the United Kingdom and we appreciate that excellent quality performance is a key factor in helping us achieve this ambition.

It is our objective to meet and exceed customer expectation, through continuous improvement, operational excellence and the delivery of a quality service.

Our service delivery is underpinned by our integrated management system of which our quality management system (QMS) is an essential element.

We aim to consistently comply with our quality management policy and procedures and maintain our external accreditations without any non-conformances and with improving compliance scores.

The Company’s quality performance is reviewed quarterly at board level, with a formal review on an annual basis, to ensure the aims and objectives of the policy are being achieved. The policy document is complemented with a comprehensive quality manual, which is continually updated.

We monitor, maintain and continually improve our performance and service delivery through the setting of objectives and targets which are periodically reviewed. All employees are aware of their personal responsibility to deliver quality services to internal and external customers. Where our service delivery has fallen below the required standards, we record and act on the weaknesses we identify, ensuring appropriate corrective and preventative action is taken.

We provide a robust system for auditing, inspection, employee appraisal and management review and actively use the outcome from these for improvements which are implemented and embedded through the business planning process.